Afrihood Support

Signing in

Use the email address or telephone number attached to your invitation or account. If a consequential action asks for step-up verification, complete it on your trusted device. Afrihood support will never ask you to disclose a password or one-time code.

Payments and property matters

Afrihood transactions concern real-world property and project services. Quote the on-screen reference when contacting us. Do not make a payment to changed bank details until the change has been verified through an established Afrihood channel.

Documents and field evidence

If an upload fails, keep the original file, check your connection and try again from the relevant record. Upload restricted documents only in the secure workspace provided for them; do not attach them to an ordinary support email.

Account deletion

You can request deletion of your Afrihood account and associated personal data without installing the app. These instructions cover the Afrihood mobile app and afrihood.com.

• In the app: sign in, open Menu → Account → Account deletion, and submit your request. Complete any identity check shown.
• Without the app: email [email protected] from the verified email address on your account. Use the subject “Afrihood account deletion” and include your name and a brief request.

If you cannot use your verified email address, contact the same address for help. We must verify that the account belongs to you before acting. If further evidence is needed, we will explain how to provide it securely. Never email a password, passkey, verification code or payment-card details.

What is deleted or retained

Eligible account, profile, contact, authentication, preference and notification-device data is deleted or anonymised. Property, contract, company, tax, dispute, fraud-prevention and audit records may need to be retained, with access restricted to their continuing purpose.

Retained records are kept for the applicable legal or contractual period, including any required dispute or investigation hold. We will explain which records must remain, why and the applicable retention period in our response. Account deletion does not cancel a property transaction, contract, payment obligation or legal claim.

What happens next

Deletion is not immediate. After verifying your identity, we will explain the outcome, the expected completion time and any retention requirement or reason for delay. Read our Privacy Notice for more about your data and rights.

Company

Afrihood Development Company Limited · RC 1814937
7th Floor, Mulliner Towers, Alfred Rewane Road, Ikoyi, Lagos, Nigeria.