Buying and renting property

A property journey begins with a clear description of what is available. The listing and supporting information should identify the location, property type, development stage, specification, price and relevant conditions. A rendered image illustrates a proposal; it is not evidence that the building or amenity already exists.

For an off-plan purchase, the agreement concerns a property before completion. The buyer needs to understand the plans, development programme, payment schedule, title route, risks and the terms governing changes, cancellation and remedies. A completed property has a different assessment and handover journey.

An inquiry begins the discussion. A reservation, purchase agreement, verified payment, allocation and handover are distinct events. Signing one document does not mean that every remaining condition has been satisfied.

Once a purchase meets its approved conditions, the buyer's authorised workspace, where available, brings together the records and actions relevant to that purchase. Project updates should distinguish approved plans from completed work and explain material changes affecting the buyer.

Tenants, landlords and residents have different relationships with the same community. Access to their services follows the relevant tenancy, ownership or occupancy arrangement. Letting, resale and community services are offered only where the applicable journey is enabled and approved; they are not assumed to be available for every project.

Handover connects the property to its continuing operation: documents, inspections, defect resolution, service responsibilities and the route for raising a concern.